No. 1 risk

American Banker

Will Hernandez

July 5

At a conference designed to showcase how technology is vastly improving the mobile and online experience for banks’ customers, one common theme is emerging: Human contact still matters. But what is digital banking's no. 1 risk? Losing the human touch.

Whether it’s applying for a loan through a mobile app or building an investment portfolio via robo adviser, users want to know they can quickly and easily speak to a human being if they have questions or run into problems, bankers told audiences this week at the Digital Banking conference hosted by American Banker.

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